Privacy Policy

Beeches Locks (Beeches Auto Locksmiths) is a family-run mobile auto locksmith based in Epsom, Surrey, serving Surrey and South London. We are the “controller” of the personal information described in this policy, which means we decide how and why it is used.

If you have any questions about this policy or your information, call us on 07947 665205.

When you call us or book a job, we may collect:

• your name, phone number and the address or location where you need us;
• details of your vehicle, such as make, model and registration;
• proof that you own or are authorised to use the vehicle, such as a V5C logbook and photo ID;
• payment and invoice details.

We use this to quote for and carry out the work you ask for (performing our contract with you), to check vehicle ownership before making keys or gaining entry, which protects you and helps prevent vehicle crime (our legitimate interests), and to keep the financial records the law requires (legal obligation).

We use Google Analytics to understand how visitors use our website, for example which pages are visited, how people find us and when a “Call” button is pressed. Google Analytics is only loaded if you press “I Understand” on our cookie banner, and it is used for analytics only, not advertising. If you decline, or have not yet chosen, Google Analytics is not loaded and nothing is sent to Google.

We also use Vercel Web Analytics and Speed Insights, which measure page visits and loading speed without using cookies or identifying individual visitors.

We set one cookie of our own, BeechesLocksCookie, which remembers your cookie choice for two months. To change your choice, clear the cookies for this website in your browser and you will be asked again.

We do not sell your information. We only share it with service providers that help us run our business, including:

• Vercel, which hosts this website and provides our cookie-free analytics;
• Google, which provides Google Analytics and our Google Business Profile.

Some of these providers are based in, or process information in, the United States. Where information is transferred outside the UK, it is protected by approved safeguards such as the UK–US data bridge or the UK International Data Transfer Addendum.

We may also share information where the law requires it, for example with the police.

• Job and invoice records: for as long as we are legally required to keep financial records (usually six years).
• Google Analytics data: according to the data retention settings in our Google Analytics account.

Under UK data protection law you have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to ask us to transfer it to you or someone else. To use any of these rights, call us on 07947 665205.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. The date at the top shows when it was last changed.